Getting Abuse

I got a phone call earlier. The number showed as unknown, so I guessed (correctly) that it was from work. How dare they phone me on my day off. I answered it anyway, hoping that it might be a call about my transfer request. No such luck.
Initially no one talked and then, all of a sudden, this voice started hurling abuse as me. I recognised the voice immediately, it was one of the guards from work. One of the two guards who always give me trouble. The first thing he said was "You are an ignorant man who needs to go back to school and get an education." I hung up. I knew exactly what he was "upset" about.
On Tuesday he had been covering the control room position while I was on my lunch and gave me a message when I returned. The message he gave me was "Can we ask security to turn off the pot that is boiling in the first floor kitchen tonight." I immediately asked at what time they were meant to do this. He didn't know but suggested that we do it at the start of the night shift. I explained that we can't decide when it obviously needs to be done at a specific time. I told him that I would sort it out. When I contacted the first floor chef it turns out that the message was "do NOT turn off the pot." It didn't surprise me that this idiot had messed up the message again as I am always having to make up for his lack of communication skills. And I have told him such several times, but because his main fault is that he doesn't listen properly, or if he does, then he doesn't ask when he doesn't understand an instruction. I mentioned the correction to him later and did it in a matter of fact way, not accusatory at all.
In the email conversation with the chef though I did mention that we are working on the guard's communication skills, which we are (and have been for the last 2 years without much success). I think he must have seen this email, which I didn't hide, but felt it a waste of time to mention it to the guard in question yet again.
After I had hung up on him. He tried to call another two times, I didn't answer. I will, however, be having words with my manager yet again about this guards conduct and lack of progression.
What makes me even more fed up with this guard is that he was rewarded on Tuesday with a two hour lunch cooked by the chef's just for attending a customer care course, which was not offered to the rest of us (probably because we don't need it!). Talk about rewarding ignorance.
I really want out of that place, then again there is a guard at the place I have applied to go back to who is about as bad. He seems to be Teflon coated because he is in the pocket of one of the partners, gets regular undeclared bonuses (cash and cards no less!) and even when he was sacked for leaving site 30 minutes early he was reinstated (though two other good guards who left 10 minutes early were dismissed permanently!). This is among the reasons why I want out of the security industry, but then again, I'm sure it happens in most industries.

Off out for a few drinks now, all on my own as usual, but what can you do? Looks like no one else, that I know, is going to Brighton Pride because of the crap weather this week and other reasons. Oh well, maybe I'll go to see my family in Essex this weekend instead. We shall see.